Chantal Forssman
Learning Experience & LMS Design for Training Providers
I help training providers and organisations design, optimise, and manage learning management systems that are clear, accessible, and effective for learners — from LearnDash implementation to ongoing LMS improvement.
I also work with Evolve, Thinkific, Articulate Rise and Storyline, combining learning experience design, instructional design, accessibility, and practical LMS implementation.
THE PROBLEM
Is your LMS working — but not really working for learners?
Online learning platforms often function technically, but learners struggle with navigation, structure, or engagement. This can lead to low completion rates, confusion, and unnecessary support requests.
When learning experiences are difficult to follow or inconsistent, even good content can fail to achieve the intended outcomes.
THE SOLUTION
Create learning experiences that maximise results
I help training providers improve how learning is experienced inside their LMS — not just how content is delivered.
Through learning experience design, accessibility, and usability-focused LMS optimisation, I design learning environments that are clearer, more engaging, and easier to manage. The result is an LMS that works better for both learners and administrators.
Key Service Offerings
LMS Optimisation & Learning Experience Design
I review and improve existing LMS platforms to make them easier to use, more accessible, and better aligned with learning outcomes. This includes course structure, learner journeys, UX, accessibility, and quality assurance.
LMS Implementation (LearnDash)
I support organisations setting up new LearnDash-based LMS platforms, from initial structure and configuration to course frameworks, UX decisions, and launch readiness.
Ongoing LMS Management & Support
For organisations running active learning programmes, I provide ongoing LMS support, updates, quality assurance, and optimisation to keep platforms reliable and effective over time. All services are delivered as clearly defined packages rather than open-ended hourly work.
Who I work with
I work primarily with:
- training providers delivering professional or accredited education
- organisations using LMS platforms for structured online learning
- e-learning agencies requiring specialist LMS, learning design, or QA expertise
What my clients' say
For the past two years, Chantal has become a trusted partner. She reports directly to me, though she has worked with the entire team as well as the subcontractors she's recommended for us. She is highly intelligent, extremely efficient, and a consummate professional. We are currently moving to another LMS, and though she had never worked with it before, she has proven that her skillset is transferable, and we are duly impressed with how quickly she has picked it up. She's thoughtful, a great trouble-shooter, and comes with solutions. I appreciate her positivity and strong work ethic.
I highly recommend Chantal Forssman for her outstanding project assistance and overall contribution. She consistently delivers creative design solutions while working to tight deadlines. Chantal brings strong technical skills to every project, always suggesting best practices and approaching challenges as an out-of-the-box thinker. She follows clear processes and guidelines, supported by well-structured and reliable documentation. Her communication skills are impeccable, ensuring strong alignment across teams and smooth project execution at all times.
I have used her services and HIGHLY recommend her! She fixed several areas I had struggled with forever, provided a detailed workflow (that I was always missing), and she even did a full review of my LMS site and provided valuable tips. She is fast, very competent with LearnDash and LMS's in general. It was EXACTLY what I was looking for and will use her help again if I get stuck.
I can't recommend Chantal highly enough! Professional and dedicated, she adapted to all my changing ideas as we navigated the project. Thoughtful, insightful and she will provide options you never knew you needed. Also, she is incredibly pleasant to work with. All around ten-star service!
I found Chantal on a Learndash designers FB page and I'm so glad she responded to my request. Chantal is committed to quality work and quality service. Based on other side of the world wasn't an issue - communication was clear, deliverables were on time and to spec and it was so easy to work with Chantal. I wish her continuing success in her freelance career.
I'd gladly have Chantal back as my wingman any day in the future! Capable. Reliable. Hardworking. Techy Savvy. A quadruple threat so to speak. Should any future LMS or WordPress-related industries need an extra pair of hands, I'd 100% recommend they reach out to her for interesting hybrid roles.
About me
I am a learning experience designer (LED) and LMS specialist with professional experience in instructional design, LMS implementation, and online learning quality assurance.
I work independently as a self-employed specialist and deliver all services personally. I do not employ staff, and clients work directly with me throughout each project.
My approach is practical, structured, and focused on long-term platform quality rather than short-term fixes.
I’m based in Cape Town, South Africa and serve clients internationally.
Improve your LMS learning experience
If you are looking to improve your LMS, launch a LearnDash platform, or need specialist support with learning experience design, you can get in touch to discuss your needs.
Get in touch to discuss your training